FAQ

Choose products in the shop and complete your order in Shopify Checkout. For questions or requests, contact us through the Contact page.

You can browse all our products on the website or come and see us at our pop-ups and markets. Follow us on social media to find out where we’ll be.

Message us as soon as possible. If we haven’t started production yet, we’ll work out together what we can change.

It depends on the product. Message us on Instagram and we’ll tell you if and when it will be back.

Message us on Instagram: we’ll tell you if we can put it aside so you can pick it up at our stall.

Of course. If you’ve got a phrase in your head, we can turn it into a Notami sign. First, though, we need to check that it can be made.

Personalisation costs €5 extra for signs and €2 extra for keychains.

Of course! You can pick from the available colour combinations and create something that’s really you.

It depends on the size and type of product. Send us your phrase and we’ll tell you if we can make it.

Of course! Before we print your custom product, we always send you a preview of the final result, so you can check that everything is just how you want it.

Every request is its own story. Tell us what you have in mind and we’ll see whether we can make it.

Our signs and keychains are designed from scratch and 3D printed. We don’t download ready-made designs: every product starts from zero.

We use quality PLA, a material widely used in 3D printing that is sturdy and well suited to our products.

Absolutely! We’ve tested them in every way imaginable. Tough, yes, but careful: don’t leave them in direct sunlight for too long!

We recommend avoiding long exposure to direct sunlight, high temperatures and bad weather, because PLA can warp in the heat.

A soft, slightly damp cloth is all you need. Avoid harsh detergents, very hot water and heat sources.

Yes. 3D printed products can show faint layer lines: they’re part of the production process, not a defect!

Absolutely! We ship all over Italy and can’t wait to get noticed in as many cities as possible!

Applicable costs and thresholds are shown at checkout before payment. Please check the total for your order there.

Timing depends on product availability and on any personalisation.

Message us as soon as you receive it and send us a few photos of the packaging and the product. We’ll look into it and help you sort it out.

Get in touch to find out the shipping status and whether a tracking code is available.

Of course! You can pick up your order for free in Conversano or at one of our pop-ups. Just let us know beforehand!